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You Take the Good, You Take the Bad…

Wednesday, May 26th, 2010

For those of you following along at home you may have noticed that the topics I am covering are steps you take when creating a marketing plan. So if you play along you could create an awesome plan, eventually.

SWOT Analysis

Once you know your business objective doing a SWOT Analysis is a tool to help you look at your organization and the environment and determine if your objectives are attainable. Beyond identifying what sets you apart, which we looked at in Differentiation, going through this exercise can help identify areas where you are weak compared to your competition, exterior factors that can threaten you business and new opportunities. Consider the external factor of technology, the internet was a huge threat to businesses that had local markets tied up and it was a limitless opportunity for those who wanted to expand their market. What’s happening that can change how you do business?

Strengths
Also referred to as core competencies are the areas where your business is unique or better than the competition. Think brand strength, personnel, patents, product, service, selection, procedure, quality, stability, policies, expertise, access, location or innovation.

Weaknesses
Weaknesses are attributes that may keep you from your objectives. Areas in which your competitors are strong and you are lacking. These can be brand, reputation, experience, pricing/cost, funding, location, undifferentiated product, poor quality or service.

Opportunities
External conditions that benefit your company and help you grow. Things to consider are product, expansion, location, customer needs, trade, technology, distribution chains, related markets, conversions.

Threats
Changes in the marketplace that make reaching your objectives more difficult. These can include consumer demand, competition, technology, regulations, pricing, saturation, suppliers.

As always it’s what you do with the information that matters. I like this table to consider strategies that may come out of your analysis.

Strengths Weaknesses
Opportunities S-O Strategy

Focus on opportunities that fit   strengths.

W-O Strategy

Overcome weaknesses to take advantage of opportunities

Threats S-T Strategy

Use strengths to overcome threats.

W-T

Defend against threats.

What strengths do you have that match the opportunities?
What weakness or threat can be turned into a strength or opportunity?

Who Want’s What You’ve Got?

Tuesday, May 11th, 2010

Figuring out who your customers are and how to reach them can be overwhelming. The great news is that we live in a world where any information you want you can probable find. So the trick is knowing what questions you need answered and being focused because there is also a lot of information that isn’t important.

Here are 6 Steps to Market Research:

      1. Be clear on what problem you are trying to solve. What is the question you want answered? Is it “Is there opportunity to expand my business?” “How do I start my business and be successful?” or “Where do I find more clients?”
      2. Know what you are trying to accomplish. Set 1 year and 5 year goals and create a plan. What are some of the areas you need more information on to move forward: Industry trends, competition, target market or product.
      3. Get the information you need. Some information you may already have through experience or current customers. You can go to your network, colleagues, friend or family for information. Use both primary and secondary research.
      4. First collect secondary research. Get the right information from the right source. The Vancouver Public Library’s reference section is great and the Librarians are unbelievably helpful. There is a wealth of data available. Another excellent resource is Small Business BC to help you answer any start up questions and provide training.
      5. The next step is primary research. This can cost time and money but is accurate and specific. This can be qualitative or quantitative, use what is right for your needs or market. Types of primary research are:
        • Observations -watch the competition, your customers’ habits note patterns.
        • Interviews – get insight into attitudes, beliefs, feelings or trends. Allows for feedback.
        • Field tests – get out and sample the product or put it in stores for a trial.
        • Focus groups – provides insight and is conducted by a neutral third party.
        • Survey-can be done in person, by phone, mail or online. People who represent your target market. Can be a fast and inexpensive way to get information.
      6. Bring all the information you’ve collected together. Write for the audience. Is the purpose to get financing? Clearly state your findings and why they are important.

So there you have it. Go to the Library and be a nerd for a day. You’ll be surprised at what you find.

Cheers,

Liz

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